To make your visit as safe as possible, we kindly ask that you respect our rules.
And above all: enjoy your visit!
Please note: the video states that face masks are not required. However, the rules have changed since then and they are mandatory once again.
Book your visit in advance. Select a date and a time slot between 10:00 and 16:00. Please pay for your ticket online with a credit or debit card to make your visit as safe as possible. If you have a discount card or if you’re entitled to a free visit, you must still reserve a time slot. If you do not have internet access, you can reserve your visit by phone on +32 (0)11 23 96 21. If you are unable to come, please cancel or reschedule your visit at least 24 hours in advance.
When ordering a ticket online, you can choose a twenty-minute time slot between 10:00 and 16:00. During this time slot you can check in at the reception desk and start your visit. We use time slots to limit the number of visitors and to ensure your safety. We ask that all visitors respect the national coronavirus rules and stay at a 1.5 metre (5ft) distance.
If you are unable to pay online, you can pay for your tickets at reception when you arrive at the museum. We do ask that you pay with a debit card or credit card, as we prefer not to accept cash for safety reasons.
We ask all visitors to disinfect their hands at the disinfectant station on arrival. After you do this, the reception officer will welcome you and check your ticket.
To make your visit as safe as possible, we ask that you maintain a safe distance of at least 1.5 metres from other visitors. Please also keep a safe distance from the exhibition objects and do not touch them.
We have created a walking route through the museum to minimise contact between visitors. We kindly ask that you follow this route at all times.
A face mask is mandatory for all museum visitors aged 6 and older.
We understand that a museum visit is even more enjoyable with friends and family, but we urge you to only plan visits for you and your social bubble. There are no communal areas in the museum for you to sit and discuss your experience. You can, however, do this outside on a nearby restaurant terrace.
Enjoy your visit!
Absolutely! We’ve made the necessary changes to ensure that our museum is safe for everyone. Visitors of all ages are welcome in our museum.
Unfortunately, this is not possible. Tickets can only be ordered online or by phone.
Yes, you can. Reserve a time slot online and bring your confirmation with you to the museum. You can pay for your tickets at the museum checkout desk, preferably by debit or credit card.
While we do accept cash, we prefer that visitors pay by credit or debit card for safety reasons. We offer several electronic payment options, such as Bancontact and Payconiq.
Yes, you can. We do ask that your follow the walking route and that you wash your hands thoroughly.
No, unfortunately there isn’t. Our lockers and our cloakroom are temporarily closed.
No, this is not permitted. We understand that a museum visit is more enjoyable when you can share it with others, but we ask that you visit the museum with your own family.
Of course! Our lifts are still in use, although we urge you to use them alone or with your own family. The lift buttons are disinfected regularly. If you have trouble standing for long periods of time, you can request a folding stool at our reception desk. These are sanitised after each use.
To ensure the safety of all visitors and staff, we’ve limited each museum visit to one hour. Don’t worry, this gives you plenty of time to see everything.
If you have other questions about your visit, feel free to ask one of our reception officers.
Please note: We have taken every precaution to reduce the risk of infection. However, your museum visit is at your own risk. We cannot be held liable in the event of a coronavirus infection.
