Covid restrictions

To make your visit as safe as possible, we kindly ask that you respect our rules.

Restrictions at a glance...

  • Book your visit in advance on our website
  • Select a time
  • Pay for your visit online by credit or debit card
  • If you are unable to pay online, you can pay by direct debit at reception
  • Disinfect your hands on arrival
  • Keep a safe distance from other visitors
  • Follow the walking route
  • Wear a face mask (mandatory)

And above all: enjoy your visit!

Please note: the video states that face masks are not required. However, the rules have changed since then and they are mandatory once again.

 

Additional details...

Reservations

Book your visit in advance. Select a date and a time slot between 10:00 and 16:00. Please pay for your ticket online with a credit or debit card to make your visit as safe as possible. If you have a discount card or if you’re entitled to a free visit, you must still reserve a time slot. If you do not have internet access, you can reserve your visit by phone on +32 (0)11 23 96 21. If you are unable to come, please cancel or reschedule your visit at least 24 hours in advance.

Order online

When ordering a ticket online, you can choose a twenty-minute time slot between 10:00 and 16:00. During this time slot you can check in at the reception desk and start your visit. We use time slots to limit the number of visitors and to ensure your safety. We ask that all visitors respect the national coronavirus rules and stay at a 1.5 metre (5ft) distance.

Pay by debit or credit card

If you are unable to pay online, you can pay for your tickets at reception when you arrive at the museum. We do ask that you pay with a debit card or credit card, as we prefer not to accept cash for safety reasons.

Disinfect your hands on arrival

We ask all visitors to disinfect their hands at the disinfectant station on arrival. After you do this, the reception officer will welcome you and check your ticket.

Maintain a safe distance

To make your visit as safe as possible, we ask that you maintain a safe distance of at least 1.5 metres from other visitors. Please also keep a safe distance from the exhibition objects and do not touch them.

Follow the walking route

We have created a walking route through the museum to minimise contact between visitors. We kindly ask that you follow this route at all times.

Face mask? Yes, please!

A face mask is mandatory for all museum visitors aged 12 and older.

Visit with your own bubble

We understand that a museum visit is even more enjoyable with friends and family, but we urge you to only plan visits for you and your social bubble. There are no communal areas in the museum for you to sit and discuss your experience. You can, however, do this outside on a nearby restaurant terrace.

Enjoy your visit!

 

What’s changed?

  • Our cloakroom and lockers are closed.
  • There is no seating in the museum. If you have limited mobility, you can ask for a pre-sanitised portable folding stool at the reception desk.
  • We disinfect the museum, including all door handles, railings and toilets every two hours.
  • Only use the lift if absolutely necessary and only enter the lift with your own group.
  • Museum visits are limited to one hour.

 

What’s stayed the same?

  • Our friendly smile and warm welcome
  • The opportunity to learn fascinating new things
  • Our stunning exhibitions
  • An unforgettable experience
  • Accessible bathrooms
  • Our ticket prices

 

FAQ

Can I visit the museum with my children?

Absolutely! We’ve made the necessary changes to ensure that our museum is safe for everyone. Visitors of all ages are welcome in our museum.

Can I stop by the museum to see if there are tickets available?

Unfortunately, this is not possible. Tickets can only be ordered online or by phone.

I can't pay for my tickets online. Can I pay for them in the museum?

Yes, you can. Reserve a time slot online and bring your confirmation with you to the museum. You can pay for your tickets at the museum checkout desk, preferably by debit or credit card.

Can I pay cash?

While we do accept cash, we prefer that visitors pay by credit or debit card for safety reasons. We offer several electronic payment options, such as Bancontact and Payconiq.

Can I use the bathroom during my visit?

Yes, you can. We do ask that your follow the walking route and that you wash your hands thoroughly.

Is there a place to store my belongings during my visit?

No, unfortunately there isn’t. Our lockers and our cloakroom are temporarily closed.

Can I meet friends and family at the museum?

No, this is not permitted. We understand that a museum visit is more enjoyable when you can share it with others, but we ask that you visit the museum with your own family.

I have difficulty walking, is it still possible for me to visit the museum?

Of course! Our lifts are still in use, although we urge you to use them alone or with your own family. The lift buttons are disinfected regularly. If you have trouble standing for long periods of time, you can request a folding stool at our reception desk. These are sanitised after each use.

How long is the museum visit?

To ensure the safety of all visitors and staff, we’ve limited each museum visit to one hour. Don’t worry, this gives you plenty of time to see everything.

 

Questions?

If you have other questions about your visit, feel free to ask one of our reception officers.

Please note: We have taken every precaution to reduce the risk of infection. However, your museum visit is at your own risk. We cannot be held liable in the event of a coronavirus infection.

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